Faq-RiConnect: Asset Compliance Management

Does RiConnect support Android?

RiConnect App is available for both iOS and Android systems, and it can be found on both the Apple App Store and Android Google Play. Simply search for "RiConnectApp" to download and install.
Is RiConnect compatible with NFC-enabled smartphones?

The RiConnect App fully supports NFC reading functionality. For certain smartphones, due to variations in NFC design among manufacturers, users may need to conduct self-testing. If NFC reading is not feasible, users can connect and utilize a wireless Bluetooth RFID reader for scanning.
Can we use digital tags from another company?

Requires compliance with ISO 15693 format for RF protocol.

If customers encounter any issues, how can they seek assistance?

Please log in to the RiConnect system and submit a support ticket. We're here to assist you!

How does RiConnect ensure data security?

Please refer to our SLA (Service Level Agreement) for further details.

Do I own all the messages and documents uploaded to RiConnect? Can I retrieve all the data if I decide to leave RiConnect?

Yes, you can refer to our MSA 2.2 for further details.

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